The Business Culture of a company explains and decides everything she does.
Customers are not just buyers; they are Qinghe’s business partners
Harmony believes that “one time business with” cannot support Harmony to live and develop. Aiming at entering long-term business with customers, Harmony abide by this rule when doing quoting, sample quoting, quality controlling during order, logistic service, and all other procedures involved in dealing with customers. Harmony believes when business is good for customers, business is good for us too.
Staffs are not just employees; they are Qinghe’s important treasures
Each order is accomplished and serviced by Harmony technicians, sales, workers and managements. Harmony cannot grow or even survive without them. The fair and open incentives can make each employee work happily and efficiently. In some way, Harmony treats her staff as “internal customers”.
Suppliers are on the same boat with Qinghe
Harmony only provides metal mesh filter products including Demister Pad. We are also buying a lot of materials for manufacturing, packing, and logistic services, and we buy machines and spare parts to maintain our high efficiency. It is very important to make each supplier know that if they are risking making Harmony lose customers, for sure they will lose Qinghe.
In case there is a problem, let customers know in time
When there is a problem, letting customers know in time. According to Harmony experiences, problem does happen in some cases because we are all human beings, and also because there is something out of our control including the influence of the COVID-19. But Harmony believe most problems can be solved in alternative ways or customers can minimize the lost to the minimum when they get notice from us as soon as it happens. Harmony understands that problem is a bad thing, but hiding it will make it much worse finally.